Tour will be considered as unpaid cancellation if the due amount of 50% of the booking amount remains unpaid before one week of the scheduled tour date. Unpaid cancellation in this context includes the outstanding booking advanced amount that had not yet been settled and or the booking has not been confirmed by the tourist. Under this circumstances there will be no refund and/or further reschedule of the tour.
There will be no refund of advanced Booking / Token amount if any tour is cancelled on the mentioned Tour date due to Natural Calamity / Strike / Train / Bus / Flight Cancellation or any other Circumstances. In that case the tour date might be re-scheduled within next SIX Months from the pre-mentioned tour date subject to the availability of room.
While rescheduling the tour if there is any increase of fare hike, the Tourist(s) have to pay the hiked amount that will come into effect for both hotel and car. There will be no adjustment/refund of advance paid booking amount if the number of person(s) decrease. Room allocation will be the same as previous, unless the number of person(s) changes.
Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in. Some hotels may also not allow local residents to check-in as guests. Rucksack will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Rucksack. No refund would be applicable in case the hotel denies check-in under such circumstances.
Refunds, if any, will always be processed to the respective account or the banking instrument (credit card, debit card, bank account, wallet etc.) from which payment was made for that booking. It will take 7-10 working days from the refund initiated date. Please note that the refunds are dependent on external agencies such as Bank, Payment Gateways.
